When Travis hired Maggie to be his Director of Customer Success, he couldn’t be more thrilled. She was warm and funny, and that came through in her interactions with customers. She had good references from her previous job as a manager and was ready to step up the director level. Customer Success was a new department at the company, and Maggie was charged with writing new policies and procedures, hiring a team of ten and liaising with the product team, advising them on featur