We’ve all had that uh-oh moment when a situation, problem or issue arises that is so complex, we don’t know what’s really happening, what could happen next and what the hell it all means anyway. We’ve entered the space of the unknown. And yeah, it feels really uncomfortable. And maybe a bit scary. Dangerous even. After all, we’re taught that great leaders have a firm grip on what’s going on so they can react quickly and decisively in times of crisis. When we sense danger, hum